Refund policy

RETURNS & REFUND POLICY

We are happy to accept returns up to 14 days after receipt of item, if you would like to exchange your item for a different colour, size or design, or to simply return the item, please ensure the item is returned in the same condition as it was received with all tags attached. Please include a small slip of paper in your parcel with your name, your order ID and your request for an exchange or a refund to the following address:
Flox Creative

Unit 1 at 12b

Hall Street

Hoyland

Barnsley

S749JR

Postage and packaging will not be refunded, buyer pays for return postage.

If your item is faulty or we have sent you something different to what you have ordered (it happens!) please contact us within 14 days upon receipt of the item and we will give you a full refund or replacement, on receipt of evidence (photograph or return of item).

CUSTOM / PERSONALISED ITEMS

These items will not be eligible for return or exchange of size, if we have made a mistake please contact us and we'll be happy to sort it out.

INCORRECT ADDRESSES

Please check your address as we cannot be held responsible for incorrect addresses. We will be happy to change addresses if we receive your message before we dispatch your item.

If you do not receive your parcel because of an incorrect spelling or you missed out part of an address please contact us so we can work together on the issue.